Frequently Asked Questions
Everything you need to know about shopping with Sophie Allport
What are your delivery options and timeframes?
We offer standard UK delivery within 3-5 working days, as well as next-day delivery options for orders placed before 1pm. International shipping rates and times vary by destination.
What is your return policy?
We hope you love your purchase, but if you are not completely satisfied, you can return any unused item in its original packaging within 30 days for a full refund.
Are your fine bone china products dishwasher safe?
Yes, our fine bone china collections are dishwasher and microwave safe, though we recommend using low-temperature cycles to preserve the brilliance of the designs over time.
How should I care for my Sophie Allport linens and fabrics?
Most of our cotton kitchen linens and fabrics are machine washable at 30-40 degrees. We recommend washing with similar colors and avoiding tumble drying to prevent shrinkage.
Do you offer gift wrapping services?
We offer a beautiful gift wrapping service for many of our items. You can select this option at checkout, where you can also add a personalized message to your order.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible payment options.